Frequently asked questions
What is the return policy?
We accept returns within 14 days from the date of delivery. If you would like to return an item, please note the following:
- Returns are subject to a R400 return fee per item.
- The item must be unused, in original condition, and in its original packaging.
- Once we receive the returned item and confirm its condition, we will process your return.
Please contact us at shoptimeframespply@gmail.com to initiate the return process. Return shipping costs are the responsibility of the customer and must be paid in full.
how much does shipping cost ?
Shipping costs are R120 for our standard delivery option, which we fulfill using The Courier Guy.
When will I get my order?
Estimated delivery within 7–14 business days, carefully handled and shipped with our trusted partners to ensure your order arrives safely.
Are your products 100% authentic?
Yes, all our clothes and sneakers are 100% authentic. We thoroughly verify every item before it’s shipped to ensure you receive only genuine products from trusted brands.